Letter of introduction Business Details

FSP License Number:	FSP 44557 and Company Registration :2012/116595/07
Address (Postal & Physical):	7A Coventry road, Bryanston 2191
Contact Person:	Christel du Toit (Key Individual), Jacques Horn (Key Individual)
Fax Number:	086 404 7401
Cellular phone number:	082 852 7610 & 078 519 9435
E-mail Address:	christel@finsmart.co.za & Jacuqes@finsmart.co.za
Financial Advisor:	Christel du Toit – 23 years’ experience
Cellular phone number	078 519 9435
E-mail Address	christel@finsmart.co.za

                                                                                                                                                          

Legal and Contractual Status

• The Financial Service Provider is a duly authorised intermediary of the following product suppliers:
• No conditions or restrictions have been imposed by any of the below product suppliers.
• The financial advisor is an authorised representative of Finsmart Asset Management and has been appointed in terms of a written agreement. FINSMART ASSET MANAGEMENT PTY LTD accepts responsibility for its own actions and for the actions of the financial advisor that may be performed by him or her acting within the course and scope of the written agreement.

1)	Discovery Life Limited  and Discovery Health Medical Scheme	Tel: 011 539 7284
2)	Liberty Life	Tel: 0860 456 789
3)	Investec Asset Management	Tel: 011 286 7000
4)	Momentum Group Limited	Tel: 012 671 8911
5)	Allan Gray	Tel: 021 415 2492 or 0860 000654
6)	Old Mutual	Tel: 021 509 9111
7)	Sanlam	Tel: 021 916 5000
8)	PPS	Tel: 011 644 4311

    Contractual relationship and conflict of interest The financial planner is a representative of Finsmart Asset Management and as such she earns all her commission and/or remuneration from Finsmart Asset Management. The financial planner becomes eligible for special bonuses and awards if he is able to provide financial services above a specified limit for the financial products that Finsmart Asset Management (Pty) Ltd and its affiliated product supplier’s offer. Financial services and product suppliers Financial services refer to the provision of financial advice and/or intermediary services, which include financial planning. Financial planning is a process that evaluates your current financial position against your financial goals and objectives. It is a written plan of action that recommends steps to address shortfalls and excesses, and proposes appropriate financial products to give effect to it. The financial planner may only recommend products from suppliers affiliated to Finsmart Asset Management, or suppliers with whom Finsmart Asset Management has concluded a general agency.  A product supplier means a company or division that issues financial products under a regulatory authority. Refer to the attached Annexure for a list of product suppliers:. The products provided are risk benefits, savings, investments, retirement funds, linked investments (unit trusts), short-term insurance, healthcare, wills and trusts. All costs and commissions payable will be disclosed at quote stage. Professional indemnity and fidelity guarantee Finsmart Asset Management (Pty) Ltd is insured for claims against it, arising from professional negligence, errors and omissions on the part of its financial planners and also against dishonesty. The limit of liability is R1 million. Finsmart Asset Management (Pty) Ltd does not hold any other guarantees. Compliance Office The provider has appointed Moonstone Compliance (Practice No 188) as its external compliance practice. The Compliance Officer is Natasja Jooste, natasja@moonstonecompliance.co.za   , Postal Address: PO Box 12662, Die Boord, Stellenbosch, 7613. Moonstone Compliance may be contacted at: Tel: 021 883 8000, Fax: 021 883 8005. FICA Compliance Finsmart and its representatives are obliged to ascertain the source of funds for investment and premium payment and have to obtain information to verify your identity and address for purposes of compliance with the Financial Intelligence Centre Act. Finsmart Asset Management is obliged to report certain transactions if it has a suspicion that the transaction may be designed to launder monies. Complaints Finsmart Asset Management has appointed Christel du Toit as the person responsible for handling complaints. Any complaint regarding the delivery of a financial service has to be addressed to him in writing at the address of Finsmart Asset Management. Any complaint that cannot be resolved may be reported to the FAIS Ombud at PO Box 74571, Lynnwood Ridge, 0040. The telephone number is 012 348 3447. The financial services referred to in this guide are offered by: Finsmart Asset Management Pty Ltd, Registration Number: 2012/116595/07, a Corporate Authorized Financial Services Provider (FSP) registered with the Financial Services Board (RSA). Finsmart Asset Management is a licensed financial services provider No. 44557   This guide contains important information about:

• the services we offer you;
• how we and our associates are paid;
• any potential conflict of interest we may have; &
• our internal and external dispute resolution procedures and how you can access them

________________________________________________________________________________   Documents you may receive. When your adviser provides personal financial advice to you, you may receive one or more of the following documents –

• Record of Advice (RoA);
• Minutes to meetings held;
• Product Disclosure Statement (PDS); &
• Fee Disclosure Statement (FDS)

The RoA will set out the advice that has been tailored to your specific circumstances and provide you with details of all relevant disclosures including details of any remuneration payable. The RoA is provided where further advice is sought in relation to the advice provided in the needs analysis and where there is no significant change to your circumstances. An updated financial report may be provided to you if required. A PDS will be provided if a product recommendation is made. A Financial Schedule (FS) will be issued to you in instances where you pay an on-going fee for a period of more than 12 months. The FS will contain information about the services you were entitled to receive, the services you actually received and the fees you paid during the period. You may request in writing a copy of any advice document up to five years after the advice has been given. If you have any questions about this FS or the financial advice, investment and/or risk insurance products or services provided, please contact your adviser. What information do you keep in my file and can I examine it? We maintain a record of your personal profile including details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you. If you wish to examine your file please ask us and we will make the necessary arrangements for you to do so. How can I give you instructions about my financial products? You can contact us directly with any instructions relating to your financial products. This includes giving us instructions by telephone, fax, mail or email. We can only accept your instructions via email once you have signed an authority form. How will I pay for the services provided? Our preferred remuneration for providing a financial product or service to you is a fee for advice. You may choose to pay the fee directly to Finsmart Asset Management where possible, it may be deducted from the financial product by the financial product issuer. Details of our fees and any payments made to us by the financial product issuer/s will be disclosed in the advice document. How are your fees calculated? Following your meeting/s with Christel du Toit, should you become a client of Finsmart Asset Management Financial Services, you will be sent a Letter of Engagement outlining the relevant cost for the financial advice you require. It is our requirement that a signed copy of our Letter of Engagement is held on file before any work is commenced on your behalf. The cost of the advice will be proportional to the skill and knowledge required for the type of work, the degree of responsibility applicable to the work and the time required to prepare your Statement of Advice, or subsequent advice document. Alternative remuneration arrangements. In those instances where a fee for advice is not appropriate, or for clients with existing remuneration arrangements, we may opt to receive a commission from the product issuer instead. Investment type financial products The initial commission payable for investment type financial products ranges from 0% –3%, whilst on-going commission payments range from 0.50% – 0.80% p.a. The actual amount payable depends upon the product issuer. For example, assuming an investment of R100,000 in a managed investment paying an initial commission of 2% and on-going commission of 0.75%, the initial commission payable would be R2000 and the on-going commission payable would be R750 per year. Insurance financial products The initial commission payable upon the successful implementation of any risk insurance products ranges from 0% – 100%, whilst on-going commission payments paid upon renewal of the policy range from 0% – 60%. For example, assuming an annual premium of R1000 a risk insurance product with an initial & on-going commission of 80% per annum respectively, would pay an initial commission of R800 upon acceptance of the policy by the insurer and R330 upon your renewal of the policy in 12 months’ time. Will anyone be paid for referring me to you? If you have been referred to us by someone and we pay them a fee or commission in relation to that referral, we will tell you in the advice document we provide, who will receive that fee or commission and the amount they will receive. What should I do if I have a complaint?

1. Contact us and tell us about your complaint. Finsmart Asset Management Financial Services is a member of the Financial Ombudsman Service Limited. If your complaint is not satisfactorily resolved within 30 days, please contact their office on 082 852 7610 or put your complaint in writing and send it to –Key Individual Finsmart Asset Management Financial Services 14 Spruce Street Bryanston Ext 3, Johannesburg, South Africa.
2. If the complaint cannot be resolved to your satisfaction you have the right to refer the matter to the Financial Ombudsman Service Limited,

  POPIA Disclosure: Divorcesmart is a division of Finsmart Asset Management Pty Ltd registered with the Financial Services Conduct Authority (FSCA). As a responsible business we will always endeavour to comply with the FIAS and POPIA Acts as prescribed by law. Finsmart Asset Management Pty Ltd with FSCA number 44557 is registered in terms of the POPIA Act. Our POPIA registration number is 8649/2021 – 2022/IRRTT. We will assist you with financial advice, financial planning and intermediary services and may request your personal information like:

• your identity document or driver’s license,
• proof bank details,
• proof of SARS,
• proof of source of funds,
• proof of residence in order to comply with the FAIS Act.

This information is required in order to do business with you and we may or will provide this to our contracted service providers in order for them to provide products and service to you.  Once all information has been verified and confirmed to be true and correct your details will be kept CONFIDENTIAL AND SAFE by Finsmart Asset Management Pty Ltd and the financial services provider with whom we have contracted on your behalf. Under no circumstances will we share your information with any other person or entity without your written consent. Should you have any queries, please do not hesitate to give us a call. Please confirm receipt of this document by signing electronically and send back to me?